Order and refund policy

Your website request is not a paid order

You can request any of the three backdrop sizes by email, or through the website form when online submission is available. A request does not take payment, reserve a production slot or confirm the price or requested date. Online submissions receive an email copy; if you email us directly, keep your sent email as your reference. We review the requirements and confirm the price, timing and arrangements by email before sending an invoice.

The calendar accepts requested delivery or collection dates from five weeks ahead. Choose when you need the backdrop in hand, allowing for earlier setup. Allow 5 weeks from receipt of full payment and approved artwork to delivery/collection. Your selected date is a request until we agree the actual handover date with you by email. You may withdraw an unpaid request by emailing us.

Payment and artwork submission

After we confirm your request, we send an invoice with payment instructions. Full payment is required before production release, not when submitting a request. No artwork upload is needed with your request. You may email existing artwork for a preliminary suitability check before deciding, without an obligation to purchase. That check does not reserve production, approve the final artwork or confirm a delivery date. For your confirmed order, we will explain how to email your print-ready file or a restricted Google Drive link to kai@cheapgoodbackdrops.com with your reference.

Submit artwork within three calendar days of payment confirmation, and respond to each digital mockup within two working days. Your confirmation email gives the artwork deadline; a delayed payment notification will not shorten that window. A working day means Monday–Friday, excluding Singapore public holidays. If you need a template or design help, contact us before paying. Graphic design is not included.

Production timing and approval

Allow 5 weeks from receipt of full payment and approved artwork to delivery/collection. The five-week timeline starts on the later of these two dates, after you approve the exact final digital mockup. We will confirm the handover date and arrangements by email.

If payment, artwork or approval is late, we will put production on hold and agree a revised date with you. We will not silently switch your event deadline or add a rush fee. New custom orders needed in fewer than five weeks normally cannot be accepted. Any urgent exception requires an individual timing and capacity check, a separate quote and explicit confirmation. Production starts only after we receive full payment and you approve the exact final digital mockup.

Collection and delivery

Self-collection is free by appointment. We will email the location, date and collection instructions; wait for our confirmation before travelling. Standard Singapore delivery costs S$30 per order.

Cancelling before production

Email kai@cheapgoodbackdrops.com with your order reference as soon as possible. If we receive your cancellation before production starts, we will cancel it and refund the full amount paid, including delivery. No cancellation or payment-processing fee will be deducted. Payment or digital mockup approval alone does not mean production has started.

Changes or cancellation after production release

Your backdrop is made specifically for you. After production starts, change-of-mind cancellations are not normally refundable. We will still check whether the order can be stopped or changed. Any refund of recoverable costs or charge for a requested change will be explained and agreed with you before we act. We will refund any delivery charge for a cancelled delivery that has not been incurred. These restrictions do not apply to remedies for our errors, faulty goods or failure to meet our agreed obligations.

Artwork mistakes

Please check spelling, logos, dimensions, layout and all content in the digital mockup before approving it. If the delivered print correctly reproduces an error present in the digital mockup you approved, a replacement will normally be chargeable; we will quote first. Digital mockup approval does not excuse us from using the wrong approved version, making a printing error or supplying a defective product. Screens and printed colours can differ, but this is not a blanket exclusion for an incorrect or materially non-conforming print.

Defects, damage or the wrong product

Email us promptly with your order reference, a description and useful photos, and keep the item and packaging while we review it. We will assess the issue against the approved digital mockup and order and provide an appropriate repair, replacement, price reduction or refund. We will consider your event date when deciding whether a remedy can be supplied in useful time. We will cover reasonable return/redelivery costs for a confirmed fault on our side. Reporting promptly helps us act quickly; it does not remove rights for faults discovered later.

If we cannot fulfil the order or meet the agreed date

We will contact you promptly with the facts and available options. If we cannot supply the order, we will give a full refund, including delivery. If a delay on our side means we cannot meet an event-essential date you told us before paying and we accepted, you may choose a full refund rather than a later backdrop. We will not force store credit. Where customer delays caused the timing issue, we will discuss a revised date or the applicable cancellation options before proceeding.

Refund handling

We will confirm the amount and submit an approved refund to the original payment method within five working days. Your bank/payment provider may take additional time; card refunds commonly appear around 5–10 business days after processing, and other payment methods vary. We will confirm submission separately from the money reaching your account and help trace a delayed or failed refund.

Nothing in this policy excludes rights that cannot lawfully be excluded. Cheap Good Backdrops is operated by SOZOCO Pte Ltd.